Help is on hand
We've shared answers to some commonly asked questions below. If you can't find what you're looking for try visiting our Support page.
How does QJunkie differ from an appointment system?
QJunkie is a real time virtual queuing system which allows for more customers, guards against no-shows and reduces downtime. The app is designed to bring some order to your chaos and spare people long waits.
How much does it cost?
The QJunkie App has a cost of $99 per month (plus GST) per Barber Shop. Multiple Shops can be run from a single platform - each costs $99 per month (plus GST)
How many barbers can I set up per shop?
You may add up to 10 barbers per shop on the QJunkie App. If you require more call us and we'll sort something out!
How do I add a second barber shop?
You can add a second shop by selecting the Create A Shop button from the QJunkie homescreen.
What's the cancellation policy?
When downloading QJunkie you commit to a one month rolling contract. You can therefore cancel at anytime by giving one month's notice.
Can the app be customised?
Yes, you can request a bespoke avatar which we'll design for $130 (plus GST) per staff member.
Do I have to be in my shop to manage the App?
No. You can manage the QJunkie App and by extension your shop from anywhere in the world!
Can I send push notifications?
Yes. The App lets you send updates and shop promotions to your client base at no extra charge.
How can I be sure my client's data is secure?
Who do I contact if I have a problem?
Are walk-ins possible?
Yes. Those who walk in can book into a queue there and then. Shop owners need simply to add them through the Staff App on either a phone or tablet.
Alternatively you can setup a shop Lobby and allow clients to join a queue themselves using an in-house tablet.
What kind of internet connection is required?
The better your WIFI the quicker QJunkie will run in your shop. The App works smoothly using 4G.
Is QJunkie compatible with laptops?
Yes, as well as operating on the Apple or Android platforms the App is web browser enabled and can be run on your laptop or PC.